Your delight is our first and foremost goal. We will do everything to give you the best shopping experience you have had. To make the shipping and returns process hassle free, we have clearly laid out our policies.
What can I return or exchange?
We offer returns and exchanges on majority of our catalog items can be returned or exchanged as per your convenience. We have a no questions asked policy for exchanges or returns for 365 days (1 year) from the date of your purchase.
Here are the guidelines for each:
Items that can be returned or exchanged:
- Any item purchased from our store (with the exceptions below)
- Items can be returned or exchanged for a store credit or a full refund within 14 days of receiving the product.
- Items can be exchanged or returned for a store credit for up to 365 days (1 year) assuming the following conditions are met:
- All items are in the original condition and are never used.
- All original packaging of the product is still intact and no damage has been done to either the product or its packaging
- Items are returned within the period 365 days from the time of the order
- Medusify reserves the right to do a through quality check of the product to ensure its resalable before issuing a credit
Items that can only be exchanged:
- Items valued more than 10,000 rupees can only be exchanged against any other product on the site or a gift card from Medusify.
- Custom made products including jackets, cufflinks, shoes, phone cases, and shirts can be only exchanged for a different size
Items that can’t be exchanged or returned
- Items on clearance or sale of 50% and above considered to be final sale items
- Custom or bespoke shoes, cufflinks, or shirts that are made to order with your specifications. If there are size issues, these items can be exchanged for a different size
- Electronics or gadgets once opened from the original manufacturer packaging
- Items that worn out or used and not returned in the original condition or packaging will not be eligible for any returns or exchanges
- Personal care items such as cosmetics or innerwear (& lingerie) are not eligible
- Gifts cards are not returnable and can’t be exchanged for cash.
How can I get money back?
- It’s quicker to receive a store credit, which never expires and has no limitations on usage as it is usually processed within 24-48 hours.
- We can also refund you the money completely in the original forma of payment within 3-5 days of receiving the merchandise back in the warehouse
What is a store credit?
A store credit is “as good as cash” and is securely stored in your account on Medusify OR issued to you as a Gift Card, which never expires and can be used for any future purchases without any restrictions.
How do I return something?
You can call us write to us at firstname.lastname@example.org we will be glad to process the return or exchange for you.
Once we arrange for a return pick-up of your order, the courier shall pick it up within 72 hours of your request. Please bear in mind it may take 2-7 working days for the product to reach our order-processing center.
Key guidelines to keep in mind
To ensure that we are able to process your returns accurately and promptly, please ensure the following guidelines are followed
- We will arrange the pick up for the products, however, you will be responsible ensuring that the product is ready for pick up once the courier arrives
- The contents of the package must be packed in the original condition with the original packaging. Any important element of the product or its packaging can result in make the product non-returnable or exchangeable
- The package must be sealed appropriately to ensure the safety of the product while in transit
- The address label on the package must be affixed properly
- Medusify will not be responsible if a product is lost or damaged in transit due to inappropriate packaging.
Why do I have to return the original box?
We designed each box to deliver your shipment in immaculate condition. To ensure that the Return you send to us is safe and secure, we have designed the box to bring back the merchandise in the same condition. Furthermore, this ensures that the purchase you return to us is safe and secure and reaches us without any tampering from any other third party.
Who pays for the return shipping?
- In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, we will bear the cost of return shipping. If you ever receive a tampered box please notify us immediately and we will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacing the merchandise.
- For all other reasons, return shipping applicable will borne by the customer, but you are welcome to avail our discounted rates with all the carriers. This will be deducted from the amount refunded.
- However, if you choose to take a store credit for your purchase, then no shipping charges will be deducted and the full amount will be deposited in your account.
How long does it take to process the refunds?
We strive hard to process all refunds within 3-5 business days of receiving the product back in the warehouse and upon completion of a quality check. Please remember that some times banks can take up to 2-3 weeks to issue the refund to you. However, we have noticed that the banks processes 98% of the refunds within 24-72 hours.
Returning or exchanging for reasons other than product defect is a privilege offered to the customers. If any customer is found to be abusing this privilege, then Medusify holds the right to not accept any returns / exchanges from such customers.
Your satisfaction is our number one priority and we will do our best to have you as our patron for life. Therefore, shop with confidence and we promise to deliver a delightful experience.